Refund policy

Return and Refund Policy

Thank you for shopping with us. Because many of our items are custom-made, personalized, or print-on-demand specifically to your color and text specifications, we enforce a strict return policy.

1. NO MANDATORY RETURNS OR REFUNDS
All sales are considered final unless covered under the exceptions below.

2. DEFECTIVE OR DAMAGED ITEMS
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. You must contact us no later than 14 days after delivery.
- Support Email: Contact support via email at support@cantripforge.com with your order number and details about the issue.
- Proof Required: Please provide clear photographs of the defect or shipping damage.
- Remedy: We will, at our discretion, either print and ship a replacement item at no extra cost to you or issue a full refund.

3. INELIGIBLE, CUSTOMIZED AND MADE-TO-ORDER ITEMS
Many of our products are 3D printed on demand or customized to your specifications.
- Change of Mind: We do not accept returns or offer refunds for customized or made-to-order items due to a change of mind.
- Incorrectly Provided Information: Once production has started on your item(s) there is no opportunity to change any incorrectly submitted information such as custom text, sizes, or colors. If you notice anything incorrect after purchasing, please email support immediately (support@cantripforge.com) and we will do our best to correct the details if production has not yet started. Incorrect contact or shipping information may be corrected if we are notified before the order ships. Once an order has shipped, changes may not be possible and additional shipping costs may apply.
- Print Characteristics: Please note that 3D printed items inherently show visible layer lines and minor cosmetic artifacts. These are normal characteristics of the manufacturing process and do not constitute defects.

4. SALE ITEMS & GIFT CARDS
We do not accept returns or offer refunds for sale items or gift cards, except in cases involving a defective, damaged, or incorrectly provided item.

5. CANCELLATIONS
Cancellation requests must be received before production begins. Once printing or customization has started, the order cannot be canceled. We cannot guarantee that a cancellation request can be processed before production starts.

6. ELIGIBLE RETURNS (NON-CUSTOMIZED ITEMS)
For standard, non-customized stock items, returns may be accepted under the following conditions:
- Request Window: You must request a return within 14 days of delivery.
- Item Condition: Items must be unused, unaltered, and in their original packaging.
- Shipping Costs: The buyer is responsible for all return shipping costs unless the item arrived damaged or defective.
- We do not offer exchanges. Eligible non-customized items may be returned with prior authorization in accordance with this section.

7. HOW TO START A RETURN
To initiate a return or report a defective item, please contact our customer support team at support@cantripforge.com with your order number and details about the product. All returns will need to be addressed to 11620 Hero Way W, Ste 130 PMB 265, Leander, TX 78641. Do not send any return to our mailing address without first receiving authorization from us. Unauthorized returns may not be accepted.

8. REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@cantripforge.com.

9. LOST, STOLEN & MISPLACED PACKAGES
If a package is lost in transit, customers should contact the shipping carrier to initiate a claim. We may assist with carrier claims where appropriate. If tracking shows that an order was delivered to the address provided by the customer, we are not responsible for packages subsequently lost, stolen, or misplaced after delivery.

10. UNDELIVERABLE & REFUSED PACKAGES
-Address Accuracy: Customers are responsible for providing an accurate and complete shipping address at checkout.
-Reshipping Fees: If a package is returned to us by the carrier as "Undeliverable," "Return to Sender," or "Unclaimed," the buyer must pay the additional shipping costs to have the item resent.
-Abandonment Policy: We will attempt to contact the buyer via email up to three times regarding a returned package. If we do not receive a reply or payment for reshipping within 30 days of the item returning to our facility, the item will be considered abandoned. Abandoned orders will be disposed of or recycled, and no refunds will be issued.